Product which has been returned/exchanged cannot be returned/exchanged again. The products available on the Platform are usually returnable within 7 days of delivery.
What can I return
Products that are explicitly identified as ‘not returnable’ on the product detail page cannot be returned. Products which are identified as ‘returnable’ are eligible for return with the conditions as specified in the product description page and this policy. At the discretion of the Platform, Products sold under any offer, promotion or discount may not be returned
In case you have purchased a product with which a free product is delivered, and you raise a request for return the main product, you will have to return the free product as well. Further, a product which forms a part of a package of other products, you must return all products that form part of the package to process the refund.
In circumstances where you return an extra or a different product, Mi Vida will not be accountable for misplacement or replacement of such product and will not be responsible for its delivery back to you.
What are the return options?
Wrong/Defect item return option:
- Subject to our return/exchange policy, the user will be allowed to return/refund an already purchased product, if the said product is eligible for return/exchange.
- The user will be eligible for return/refund of the product if the product received is defective, damaged, wrong or incomplete due to seller’s fault or if the user has received the wrong product. Shipping charges are not refundable for returns.
Can my order be exchanged?
All products which are returnable are eligible to be exchanged, subject to the return options mentioned hereinabove. However, there may be certain products which are not eligible for return but are eligible for exchange. Further, exchange is subject to stock availability and subject to your address being serviceable for exchange. In the event that a product for which only exchange is available as per the product description page, the user can opt for a ‘call me back’ option and the returns will be enabled for that user once it is found that the return has been initiated for genuine reasons on the sole discretion of Mi Vida.
The exchange request must be raised within the return window period specified on the product detail page.
In case of exchange, if the cost of the new product is more than the original product delivered, you will have to pay the difference amount and if the cost of the new product is less than the original product delivered, the difference amount will be refunded.
Further, once a product has been exchanged, there cannot be any more exchanges on the same order.
What are the return and exchange guidelines?
Prior to creating a return or exchange request on the platform, you shall ensure that, the product which is being return either for returning the product or for exchanging the product:
must be in its original condition with all the packaging including brand/manufacturer’s box/packaging, tags, warranty cards and other accessories intact; must not be damaged in your possession; must be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). must not be used or altered; must be the same product that was delivered to you; and must be returned within the return window specified against a product on the product detail page.
Further, IMEI/ name/ image/ brand/ serial number/ article number/ bar code of the returned product should match the records of Mi Vida. Any additional conditions provided in the product details against each product shall be applicable as well.
Further:
Your address and the item that you wish to return must be eligible for return. If the return is not eligible for pickup, a return option will not be available. Once the return is received, you will be provided with a refund or exchange, as requested.
The products available on the Platform are usually returnable within 7 days of delivery. However, specific details in relation to each products are mentioned in the product description. Further, a product which has been returned/exchanged cannot be returned/exchanged again.
Refund will be credited to the same source of payment from which payment was received, after deducting the cost of return (where applicable), once returned is received.
If you desire to return a product, then you shall be entitled to receive only the amount actually paid by you for the purchase of the product.
In the event any product is returned, then any offer, promotion, discount applied to such product shall be forfeited.
If you have made the payment through your bank account, the refund will be credited to the same bank account from which payment was received after deducting the cost of return (where applicable), once the return is received.
If you have made the payment as cash on delivery, you will be asked to provide us with your bank account details and the refund amount will be credited to the bank account details provided by you. Mi Vida shall not be liable to you in case incorrect bank account details have been provided by you.
In case of any discrepancies regarding receipt of refund amount, Mi Vida may request for additional information such as bank statement or any other relevant document.
The following are the faults which lies with the supplier:
Return reasons
- Wrong product
- Wrong size delivered
- Same a product in different colour
- Completely different product from
- the product shown Defective product
- Product is dirty or with stains
- Product is broken
- Product is torn
- Received incomplete product
- Part of the product is missing quantity than ordered
Refund methods-
Credit card, Credit card, debit card, Net banking, UPI linked bank account,
Cash on delivery
Cash On Delivery is possible for selected items only.
